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Using LinkedIn for Personal Online Reputation Management

By Susan P. Joyce

Social Proof: Key to a Successful Job Search

One of the best tools for managing your online reputation is your LinkedIn Profile and other activities on LinkedIn.

LinkedIn is usually at the very top of the first page of Google search results in a search for most names.

And, what is at the top of the first page of Google search results is very important because few people look below the top five results.

I wish I owned stock in LinkedIn or was paid by them to write these articles, because a well-done LinkedIn Profile is unavoidable for the vast majority of us.


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5 Steps to Leverage LinkedIn for Reputation Management

LinkedIn is not optional for most professionals, of every age and in most every field.

1. Carefully choose the best version of your name for your LinkedIn Profile.

For your job search and career, your name tops the list of important keywords.

A credible LinkedIn Profile starts with a "clean" version of your name, so you have a foundation that employers will find acceptable when they Google your name from a job application.

Assume that you will be Googled by an employer. Recent studies have shown that over 90% of employers are Googling job applicants. If they find something they don't like, they move on to the next candidate because, currently, they have many to choose from.

Read The Best Version of Your Name for Your Job Search to understand how to find and choose a version of your name to avoid mistaken online identity.

Practice "Defensive Googling" so that you know what is visible online in association with your name and can adjust if something bad happens associated with your name. This is a continuing issue.

2. Meet LinkedIn's "All Star Profile" Requirements

An incomplete Profile may still show up near the top of Google search results, but it won't help your job search inside LinkedIn. A complete Profile has greatly increased visiblity in search results inside of LinkedIn, bringing you to the attention of more recruiters and employers.

An incomplete Profile may hurt your job search because they are typically skimpy, lacking important information and making you look out-of-date or clueless.

If your Profile already meets LinkedIn's complete Profile requirements, skip this section.


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3. Include your best keywords in your Profile.

Once you have chosen the best version of your name to use for your job search (in number 1 above), focus on the keywords that describe you best.

Be sure to include the "right" keywords for you and your target job and employers in your LinkedIn Profile. Go through The Top 25 Keywords for Your Job Search to dig out the terms you might not be thinking of using -- terms that are important to employers, like languages you speak or awards you have won.

Indeed.com's JobTrends is a very useful tool for determining the most popular terms employers use in their job descriptions. Should you describe yourself as a "Certified PMP" or as "PMP Certified" in your LinkedIn Profile -- a search through Indeed's JobTrends will show you which is best and which will make you invisible.

[Related: How to Identify Exactly the Right Keywords for Your LinkedIn Profile explains how to use Indeed's JobTrends to find the best terms for you -- the terms employers have included in millions of job descriptions.]

Use the keywords that are appropriate for you in your Profile, as described in the next section.

4. Add Credibility to Your LinkedIn Profile

You can have a pretty skimpy Profile that meets the "All-Star" requirements, so don't stop there! A skimpy Profile tells the world that you don't "get" how important LinkedIn is, and you don't understand how to leverage it, even for yourself. So, you probably are not very up-to-date with how business operates now.

The Experience Section

When you describe those current and past positions in the Experience section of your LinkedIn Profile, don't stop with the job title, dates, and employer name.

Don't simply list dates, employer names, and job titles. Describe each job, particularly the aspects of the job that demonstrate your hard work and professional growth and accomplishments. Add useful information that will help an employer or recruiter understand what you really did, and LinkedIn offers you 2,000 spaces to use for that information for each job:

  • Description of the job, including quantified responsibilities.

    For example: "Senior Team Leader, reporting to the Director of Customer Operations, led a 5-member team ensuring the quality of service received by This Example Corp's 2,000,000 users. Responsible for managing the team to meet goals and quality standards, assisting with the execution of development plans and programs, identifying revenue opportunities, and reducing costs."

  • A list of your accomplishments (quantified!).

    Continuing the example above, focus on your accomplishments, like this:

    • Led the team to beat the team goals every year for my 3 years in the job.
    • Exceeded the quality standards by at least 5% every year, and 8% in 2012.
    • More, as appropriate...
  • A description of EACH employer that focuses on how great/important that employer was in some way.

    This Example Corporation, Inc. is a Fortune 500 company with world-wide revenue of $2.7 billion, net income of $6.5 million, and 21,500 employees in 2012. Grew the user base from 1,500,000 users to 2,000,000 users while I was there, generating record profits, and a customer retention rate 50% higher than the national average for This Example Corp's sector.

Yes, this involves bragging about yourself and your current and/or former employer. If you don't, few people will understand how well you did your job or how important your employer was (and how much you could have learned by working there).

Read Grab Employer Interest (and LinkedIn Traffic) with Your Success Stories for more tips.

The Summary Section

LinkedIn offers a generous amount of space in the Summary section for you to paint a picture of your accomplishments, skills, and experience. When you have created strong descriptions of each job in the Experience section, as in the example above, pull relevant sections from all your jobs to create a strong Summary section.

  • If you are unemployed, use the Summary to make your qualifications for your target job very clear to recruiters and potential employers.
  • If you are employed, use the Summary section to attract potential clients and/or business partners in support of your employer's business.

Read 5 Secrets to a Knockout LinkedIn Profile for great tips on making the Summary section of your Profile impressive.


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5. Be Active and Visible on LinkedIn

You aren't done with LinkedIn when you have a complete Profile with all of your keywords. LinkedIn offers countless ways to be visible to employers and recruiters, including:

  • Expand Your Network of Connections

    The more connections you have, the more visible you are in LinkedIn search results -- a key method of being visible to recruiters, employers, potential clients, and other useful members of your professional network. So, don't stop at the minimum of 50 connections. Aim for the 500+ mark. This is the perfect professional network for people who are uncomfortable with in-person networking!
  • Participate in LinkedIn Groups

    The current maximum number of Groups any member can join is 100, but the average is far smaller. To be most effective in LinkedIn, hit that maximum. You don't need to spend time in each Group every day or week, but being a member of a Group makes it easier for Group members (like recruiters) to contact you. If you participate in Group discussions, you can demonstrate your knowledge and expertise -- post great articles relevant to the Group's topic (whether or not you have written them). Make intelligent comments on discussions that others have posted.
  • Create LinkedIn Updates

    You create an "update" when you "Like" someone's post or their comment on a post, when you "publish a post," and when you create a new discussion in a LinkedIn Group. Find updates by your connections currently on your LinkedIn home page. Find your own updates at the bottom of the Profile drop-down menu.
  • Be Professional

    Don't be nasty or cranky on LinkedIn, even in comments in private Groups. Don't complain about "evil" recruiters or employers or how unfair some process is. Don't even promote your favorite football team or political candidate. LinkedIn is a professional network. Keep your participation professional or you may limit the opportunities LinkedIn could provide you.

LinkedIn offers many opportunities to showcase your knowledge and expertise. You will also be demonstrating your professionalism, your attitude toward others, and quite a bit of your personality. So play nice -- Mom was right, as usual.

NEXT: How to Engage More Recruiters and Employers with LinkedIn Groups

Bottom Line

LinkedIn is the core and a major support for your online reputation. Protect it, and treat it with respect!

  • LinkedIn is not a job board where you can post a resume and leave. Your LinkedIn Profile should show much more about you than your resume!
  • LinkedIn is NOT Facebook. Don't post anything on LinkedIn that you wouldn't want your current or future boss to see.

LinkedIn is also not a social network where you want to limit access to your Profile -- it is the exact opposite -- LinkedIn visibility, as wide as possible, is what you want, in fact.

Read Easy LinkedIn Tweaks for more information about leveraging LinkedIn with minimal effort.

More About Managing Your Online Reputation


About the author...

Online job search expert Susan P. Joyce has been observing the online job search world and teaching online job search skills since 1995. A veteran of the United States Marine Corps and a recent Visiting Scholar at the MIT Sloan School of Management, Susan is a two-time layoff “graduate” who has worked in human resources at Harvard University and in a compensation consulting firm. Since 1998, Susan has been editor and publisher of Job-Hunt.org. Follow Susan on Twitter at @jobhuntorg and on Facebook, LinkedIn, and Google+.


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