A recent study by the Wharton School of the University of Pennsylvania showed that companies with high rates of employee satisfaction financially out-performed companies with lower employee satisfaction.
NOTE: That’s employee satisfaction, not customer satisfaction, which resulted in higher financial performance!
The connection with customer satisfaction is obvious – presumably, happy employees translate into happy customers. Otherwise the financial performance would not be influenced.
So What?
How does knowing this help a job seeker to prepare for career success?
To perform at their best, job seekers need to be satisfied with their workplace and colleagues, regardless of the job. Performing at their best usually, although not always, helps insure longevity with that employer, acceptable pay, and good health.
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