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Computer Support Techs

Computer Support Technician Training and Jobs


Schools and Degrees

A bachelor’s degree in computer science or information systems is generally required for computer support technicians, but certification and relevant experience is an added advantage. Many jobs in Computer Support require only an Associate's degree or certificate. Certifications for computer support technicians include MCE (Microsoft), Computer Repair, Computer Support, and others. Companies are becoming more flexible regarding requirement of college degrees. Vocational schools, community colleges and colleges offer relevant training. Certification training programs are offered by many vendors and product makers, which help to qualify for entry-level positions.

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Training and Education

Education or job training for employees typically involves an associate degree. At least 43% of computer support technicians had a degree of four or more years. About 44% of workers had some college below a bachelor's degree. An estimated 13% of employees had just a high-school diploma.


Job Overview

Computer support technicians provide technical assistance, advise and support to customers and users. They interpret problems and provide support for hardware and software systems. They either work within a company using computer systems or for computer hardware or software vendors. They also can work for help desk or support service firms. Support technicians also install, clean, repair and modify computer hardware and software. They also look after the daily performance of their company’s computer systems.


Job Requirements

Computer support technicians must have strong analytical, problem-solving and communication skills. They should be able to communicate effectively via e-mail, over the phone, on paper or in person. Beginners work for organizations that deal directly with customers. With improvements in technology, computer support technicians must strive to acquire new skills. Seminars offered by computing services firms are helpful in enhancing skills.


Nature of Work

Computer support technicians run automatic diagnostics programs to resolve problems, write training manuals and train computer users. Computer support technicians generally work in well-lighted, comfortable offices or computer laboratories. They work about 40 hours a week, but they might have to work for longer hours depending on employer requirement and unexpected technical problems. Like other people who work on computers, support technicians are prone to eyestrain, back discomfort and hand and wrist problems. They are accountable for local-area networks, wide-area networks, network segments and Internet and Intranet systems. They gather data to find out customer needs and then use the information to identify, interpret and assess system and network requirements. After gaining experience, they may specialize in printer, server or telecommunications repair, or work as a programmer or database manager.


Area Job Conditions

The cities with the most computer support technicians per capita are Coeur d'Alene (Idaho), Provo (Utah), and Lowell (Massachusetts), while the worst cities are Kingman (Arizona), Decatur (Alabama), and Ocean City (New Jersey).

The highest salaries for workers are in and around Lowell (Massachusetts), San Jose (California), and Boston (Massachusetts). The lowest-paying areas are Brownsville (Texas), Grand Forks (North Dakota), and Lexington (Kentucky).


Part-Time and Self Employment

An estimated 7% of computer support technicians work part-time. An estimated 1% of workers were self-employed.


Computer Support Technicians by Metropolitan Area (city and its surroundings)

In the table below, a Job Density near 0% means the area has an average number of people in this occupation, for its population. A higher or lower Job Density (e.g., +22% or -45%) tells you there are that many more or fewer workers of that type there than in the average US metro area. So, the higher the number, the more common the occupation.

Alabama

City and Area Median Salary Employees Job Density
Anniston $41,000 60 -67%
Auburn $37,000 180 +4%
Birmingham $45,000 1,650 -29%
Decatur $31,000 50 -76%
Dothan $35,000 90 -62%
Florence $34,000 70 -65%
Huntsville $41,000 1,100 +23%
Mobile $37,000 410 -48%
Montgomery $38,000 580 -21%
Tuscaloosa $42,000 170 -54%

Alaska

City and Area Median Salary Employees Job Density
Anchorage $46,000 500 -27%
Fairbanks $48,000 70 -42%

Arizona

City and Area Median Salary Employees Job Density
Flagstaff $43,000 170 -21%
Kingman $42,000 50 -75%
Phoenix $50,000 9,450 +13%
Prescott $35,000 160 -35%
Tucson $45,000 970 -40%
Yuma $41,000 90 -62%

Arkansas

City and Area Median Salary Employees Job Density
Fayetteville $36,000 810 -5%
Fort Smith $35,000 250 -49%
Hot Springs $33,000 110 -21%
Jonesboro $33,000 140 -27%
Little Rock $40,000 1,460 -2%
Pine Bluff $33,000 60 -52%

California

City and Area Median Salary Employees Job Density
Bakersfield $46,000 530 -54%
Chico $41,000 220 -21%
El Centro $44,000 90 -55%
Fresno $42,000 690 -53%
Hanford $43,000 40 -62%
Madera $46,000 70 -49%
Merced $46,000 120 -47%
Modesto $46,000 260 -63%
Napa $47,000 100 -61%
Oakland $54,000 5,020 +9%
Oxnard $46,000 1,180 -9%
Redding $47,000 160 -40%
Riverside $48,000 3,210 -44%
Sacramento $51,000 3,770 -5%
Salinas $47,000 360 -45%
San Diego $47,000 6,300 +5%
San Francisco $60,000 5,510 +23%
San Jose $67,000 7,610 +85%
San Luis Obispo $48,000 330 -20%
Santa Ana $49,000 7,970 +16%
Santa Barbara $45,000 920 +28%
Santa Cruz $51,000 300 -16%
Santa Rosa $50,000 510 -35%
Stockton $43,000 390 -58%
Vallejo $53,000 450 -12%
Visalia $41,000 260 -54%
Yuba City $42,000 120 -19%

Colorado

City and Area Median Salary Employees Job Density
Boulder $48,000 1,200 +75%
Colorado Springs $48,000 1,560 +43%
Denver $52,000 7,750 +38%
Fort Collins $48,000 810 +60%
Grand Junction $45,000 150 -33%
Greeley $46,000 220 -27%
Pueblo $43,000 110 -48%

Connecticut

City and Area Median Salary Employees Job Density
Bridgeport $55,000 1,920 -1%
Danbury $46,000 230 -19%
Hartford $52,000 2,600 +1%
New Haven $51,000 820 -33%
Norwich $46,000 400 -23%
Waterbury $45,000 200 -27%

Delaware

City and Area Median Salary Employees Job Density
Dover $50,000 200 -7%
Wilmington $57,000 1,730 +20%

District of Columbia

City and Area Median Salary Employees Job Density
Washington $53,000 15,530 +50%

Florida

City and Area Median Salary Employees Job Density
Cape Coral $45,000 720 -20%
Deltona $40,000 390 -41%
Fort Lauderdale $37,000 5,290 +62%
Fort Walton Beach $44,000 360 +18%
Gainesville $34,000 500 +4%
Jacksonville $40,000 2,340 -13%
Lakeland $39,000 430 -48%
Miami $42,000 3,590 -19%
Naples $45,000 310 -38%
Ocala $36,000 220 -43%
Orlando $40,000 4,830 +3%
Palm Bay $43,000 890 +5%
Palm Coast $32,000 40 -12%
Panama City $37,000 390 +41%
Pensacola $37,000 420 -34%
Port St Lucie $42,000 210 -60%
Punta Gorda $36,000 50 -67%
Sarasota $40,000 600 -47%
Sebastian $35,000 100 -46%
Tallahassee $37,000 910 +31%
Tampa $43,000 5,240 -4%
West Palm Beach $43,000 2,210 -7%

Georgia

City and Area Median Salary Employees Job Density
Athens $37,000 410 +35%
Atlanta $48,000 15,120 +42%
Augusta $40,000 640 -28%
Brunswick $40,000 60 -63%
Columbus $41,000 610 +34%
Dalton $35,000 240 -23%
Gainesville $45,000 190 -33%
Hinesville $36,000 80 +83%
Macon $37,000 320 -22%
Rome $34,000 170 +24%
Savannah $40,000 430 -32%
Valdosta $38,000 90 -59%
Warner Robins $47,000 140 -28%

Hawaii

City and Area Median Salary Employees Job Density
Honolulu $45,000 1,000 -48%

Idaho

City and Area Median Salary Employees Job Density
Boise $40,000 1,950 +66%
Coeur Dalene $40,000 620 +189%
Idaho Falls $40,000 200 +9%
Lewiston $33,000 40 -51%
Pocatello $34,000 40 -64%

Illinois

City and Area Median Salary Employees Job Density
Champaign $38,000 290 -25%
Chicago $53,000 14,530 -15%
Danville $38,000 50 -46%
Decatur $47,000 80 -56%
Kankakee $45,000 60 -58%
Peoria $38,000 460 -37%
Rockford $37,000 240 -63%
Springfield $44,000 570 +34%

Indiana

City and Area Median Salary Employees Job Density
Anderson $37,000 50 -67%
Bloomington $35,000 190 -31%
Columbus $42,000 130 -20%
Elkhart $40,000 220 -59%
Evansville $37,000 380 -49%
Fort Wayne $45,000 740 -19%
Gary $40,000 680 -44%
Indianapolis $43,000 3,730 -7%
Kokomo $43,000 50 -62%
Lafayette $37,000 280 -8%
Michigan City $41,000 60 -63%
Muncie $43,000 220 +26%
South Bend $37,000 580 +1%
Terre Haute $35,000 110 -61%

Iowa

City and Area Median Salary Employees Job Density
Ames $43,000 100 -30%
Cedar Rapids $49,000 460 -19%
Davenport $38,000 730 -7%
Des Moines $42,000 1,600 +11%
Dubuque $39,000 110 -45%
Iowa City $43,000 370 +28%
Sioux City $36,000 260 -9%
Waterloo $38,000 250 -28%

Kansas

City and Area Median Salary Employees Job Density
Lawrence $37,000 120 -31%
Topeka $43,000 490 +7%
Wichita $40,000 1,400 +5%

Kentucky

City and Area Median Salary Employees Job Density
Bowling Green $34,000 140 -38%
Elizabethtown $34,000 140 -16%
Lexington $32,000 1,760 +67%
Louisville $42,000 1,850 -33%
Owensboro $36,000 120 -36%

Louisiana

City and Area Median Salary Employees Job Density
Alexandria $44,000 60 -75%
Baton Rouge $45,000 960 -41%
Houma $40,000 110 -72%
Lafayette $41,000 550 -10%
Lake Charles $44,000 120 -66%
Monroe $30,000 190 -40%
New Orleans $40,000 1,390 -39%
Shreveport $43,000 390 -48%

Maine

City and Area Median Salary Employees Job Density
Bangor $38,000 180 -29%
Lewiston $38,000 140 -27%
Portland $43,000 760 -13%

Maryland

City and Area Median Salary Employees Job Density
Baltimore $50,000 5,990 +3%
Bethesda $52,000 3,470 +36%
Cumberland $38,000 60 -55%
Hagerstown $42,000 410 +0%
Salisbury $43,000 150 -27%

Massachusetts

City and Area Median Salary Employees Job Density
Barnstable Town $50,000 200 -52%
Boston $62,000 11,380 +47%
Brockton $53,000 120 -67%
Framingham $59,000 1,260 +82%
Haverhill $49,000 270 -13%
Lawrence $56,000 230 +2%
Leominster $45,000 150 -23%
Lowell $66,000 1,040 +105%
New Bedford $47,000 130 -50%
Pittsfield $40,000 140 +14%
Springfield $45,000 1,060 -19%
Taunton $58,000 170 -5%
Worcester $52,000 910 -16%

Michigan

City and Area Median Salary Employees Job Density
Ann Arbor $42,000 1,170 +65%
Battle Creek $41,000 100 -47%
Detroit $50,000 2,780 -12%
Flint $40,000 210 -64%
Grand Rapids $43,000 1,220 -27%
Holland $41,000 210 -50%
Jackson $37,000 90 -56%
Kalamazoo $42,000 470 -18%
Lansing $41,000 1,110 +34%
Monroe $45,000 80 -46%
Muskegon $50,000 130 -45%
Niles $48,000 160 -35%
Saginaw $42,000 190 -38%
Warren $47,000 5,710 +10%

Minnesota

City and Area Median Salary Employees Job Density
Duluth $40,000 300 -44%
Minneapolis $50,000 10,110 +26%
Rochester $44,000 410 +8%
St Cloud $42,000 310 -27%

Mississippi

City and Area Median Salary Employees Job Density
Gulfport $40,000 290 -36%
Hattiesburg $30,000 290 +30%
Jackson $41,000 870 -21%
Pascagoula $31,000 120 -34%

Missouri

City and Area Median Salary Employees Job Density
Columbia $39,000 520 +56%
Jefferson City $39,000 360 +31%
Joplin $33,000 130 -60%
Kansas City $44,000 5,270 +14%
Springfield $39,000 780 -7%
St Joseph $40,000 100 -49%
St Louis $45,000 6,640 +10%

Montana

City and Area Median Salary Employees Job Density
Billings $37,000 250 -24%
Great Falls $37,000 90 -30%
Missoula $39,000 210 +4%

Nebraska

City and Area Median Salary Employees Job Density
Lincoln $41,000 740 +6%
Omaha $39,000 1,860 -9%

Nevada

City and Area Median Salary Employees Job Density
Carson City $47,000 180 +83%
Las Vegas $46,000 2,980 -28%
Reno $42,000 710 -21%

New Hampshire

City and Area Median Salary Employees Job Density
Manchester $49,000 470 +8%
Nashua $51,000 630 +8%
Portsmouth $45,000 310 +40%
Rochester $42,000 280 +25%

New Jersey

City and Area Median Salary Employees Job Density
Atlantic City $45,000 350 -44%
Camden $45,000 1,920 -18%
Edison $51,000 4,180 -9%
Newark $49,000 4,070 -10%
Ocean City $48,000 30 -81%
Trenton $48,000 1,440 +55%
Vineland $40,000 90 -60%

New Mexico

City and Area Median Salary Employees Job Density
Albuquerque $47,000 1,760 +2%
Farmington $45,000 80 -61%
Las Cruces $43,000 250 +3%
Santa Fe $40,000 90 -64%

New York

City and Area Median Salary Employees Job Density
Albany $44,000 2,090 +8%
Binghamton $39,000 480 +9%
Buffalo $43,000 2,040 -15%
Elmira $45,000 60 -54%
Glens Falls $42,000 110 -46%
Ithaca $50,000 250 +54%
Kingston $43,000 170 -28%
Nassau $49,000 3,650 -35%
New York $57,000 23,680 +3%
Poughkeepsie $42,000 1,060 +2%
Rochester $46,000 2,550 +15%
Syracuse $43,000 1,240 -9%
Utica $38,000 440 -18%

North Carolina

City and Area Median Salary Employees Job Density
Asheville $37,000 470 -38%
Burlington $45,000 230 -1%
Charlotte $47,000 4,180 +6%
Durham $48,000 2,160 +81%
Fayetteville $45,000 320 -37%
Goldsboro $45,000 50 -65%
Greensboro $45,000 1,470 -10%
Greenville $41,000 380 +33%
Hickory $41,000 310 -55%
Jacksonville $34,000 100 -35%
Raleigh $50,000 3,050 +34%
Rocky Mount $37,000 170 -26%
Wilmington $40,000 480 -22%
Winston Salem $45,000 800 -14%

North Dakota

City and Area Median Salary Employees Job Density
Bismarck $37,000 170 -23%
Fargo $32,000 930 +92%
Grand Forks $33,000 200 +7%

Ohio

City and Area Median Salary Employees Job Density
Akron $43,000 1,300 -12%
Canton $36,000 390 -47%
Cincinnati $44,000 5,040 +8%
Cleveland $44,000 3,750 -21%
Columbus $40,000 6,560 +57%
Dayton $41,000 1,840 +7%
Lima $38,000 70 -66%
Mansfield $40,000 150 -26%
Sandusky $40,000 160 +22%
Springfield $32,000 110 -39%
Toledo $40,000 680 -50%
Youngstown $36,000 530 -48%

Oklahoma

City and Area Median Salary Employees Job Density
Lawton $35,000 80 -42%
Oklahoma City $37,000 3,800 +51%
Tulsa $39,000 2,000 +4%

Oregon

City and Area Median Salary Employees Job Density
Bend $44,000 290 +6%
Corvallis $45,000 90 -21%
Eugene $45,000 710 +12%
Medford $40,000 250 -27%
Portland $45,000 5,120 +10%
Salem $40,000 470 -26%

Pennsylvania

City and Area Median Salary Employees Job Density
Allentown $44,000 920 -38%
Altoona $33,000 160 -32%
Erie $33,000 410 -22%
Harrisburg $39,000 1,380 -1%
Johnstown $34,000 110 -50%
Lancaster $43,000 520 -49%
Lebanon $45,000 110 -38%
Philadelphia $45,000 10,150 +20%
Pittsburgh $39,000 4,890 -4%
Reading $46,000 580 -17%
Scranton $38,000 780 -30%
State College $41,000 370 +68%
Williamsport $37,000 120 -39%
York $41,000 570 -26%

Rhode Island

City and Area Median Salary Employees Job Density
Providence $43,000 2,000 -20%

South Carolina

City and Area Median Salary Employees Job Density
Anderson $36,000 70 -71%
Columbia $42,000 1,200 -22%
Florence $37,000 220 -35%
Greenville $42,000 1,110 -17%
Myrtle Beach $37,000 150 -70%
Spartanburg $45,000 370 -28%
Sumter $36,000 40 -69%

South Dakota

City and Area Median Salary Employees Job Density
Rapid City $32,000 170 -31%
Sioux Falls $36,000 760 +30%

Tennessee

City and Area Median Salary Employees Job Density
Chattanooga $40,000 760 -25%
Clarksville $49,000 150 -51%
Cleveland $32,000 40 -70%
Jackson $35,000 100 -56%
Johnson City $38,000 130 -57%
Kingsport $35,000 260 -45%
Knoxville $41,000 830 -44%
Memphis $44,000 1,990 -28%
Morristown $38,000 50 -72%
Nashville $44,000 3,450 +1%

Texas

City and Area Median Salary Employees Job Density
Abilene $44,000 210 -14%
Amarillo $41,000 280 -32%
Austin $44,000 5,180 +52%
Beaumont $33,000 350 -48%
Brownsville $30,000 220 -57%
College Station $33,000 360 +16%
Corpus Christi $39,000 290 -61%
Dallas $47,000 15,350 +63%
El Paso $38,000 1,120 -2%
Fort Worth $42,000 2,970 -23%
Houston $48,000 12,350 +7%
Killeen $47,000 790 +59%
Laredo $36,000 250 -26%
Longview $41,000 130 -66%
Lubbock $34,000 370 -27%
Mcallen $32,000 440 -54%
Midland $45,000 190 -28%
Odessa $38,000 80 -64%
San Angelo $53,000 120 -22%
San Antonio $43,000 3,680 -2%
Sherman $37,000 110 -26%
Texarkana $32,000 80 -62%
Tyler $35,000 180 -51%
Victoria $35,000 70 -61%
Waco $40,000 320 -19%
Wichita Falls $40,000 110 -51%

Utah

City and Area Median Salary Employees Job Density
Logan $35,000 130 -26%
Ogden $42,000 790 -8%
Provo $33,000 1,630 +131%
Salt Lake City $45,000 3,990 +43%
St George $36,000 140 -25%

Vermont

City and Area Median Salary Employees Job Density
Burlington $47,000 860 +88%

Virginia

City and Area Median Salary Employees Job Density
Blacksburg $37,000 220 -9%
Charlottesville $42,000 460 +20%
Danville $40,000 50 -61%
Harrisonburg $34,000 130 -38%
Lynchburg $44,000 220 -47%
Richmond $46,000 3,380 +27%
Roanoke $42,000 350 -48%
Virginia Beach $42,000 3,060 -9%
Winchester $40,000 100 -51%

Washington

City and Area Median Salary Employees Job Density
Bellingham $43,000 240 -25%
Bremerton $41,000 270 -20%
Kennewick $47,000 250 -32%
Longview $43,000 50 -59%
Mount Vernon $47,000 90 -47%
Olympia $47,000 580 +51%
Seattle $52,000 7,720 +20%
Spokane $43,000 800 -11%
Tacoma $45,000 780 -34%
Wenatchee $39,000 80 -47%
Yakima $40,000 220 -32%

West Virginia

City and Area Median Salary Employees Job Density
Charleston $35,000 410 -33%
Huntington $34,000 150 -68%
Morgantown $40,000 200 +12%
Parkersburg $39,000 100 -64%
Weirton $44,000 110 -31%
Wheeling $36,000 190 -24%

Wisconsin

City and Area Median Salary Employees Job Density
Appleton $40,000 290 -39%
Eau Claire $44,000 260 -16%
Fond $39,000 80 -52%
Green Bay $46,000 520 -27%
Janesville $38,000 180 -30%
La Crosse $40,000 170 -38%
Madison $45,000 1,520 +4%
Milwaukee $47,000 2,680 -29%
Oshkosh $41,000 250 -27%
Racine $41,000 160 -49%
Sheboygan $35,000 100 -55%
Wausau $40,000 230 -14%

Wyoming

City and Area Median Salary Employees Job Density
Casper $40,000 40 -72%
Cheyenne $39,000 120 -27%
*FOOTNOTES: Job Facts salary and numbers data is based on US Department of Labor Statistics data for 2011. Other data on page may be from earlier years. Typical salary is given as median salary, where 50% in the job make more and 50% less. Salary range is Job Hunt's estimates of typical starting salary as being at the 10th percentile of reported pay and typical top end salary, for the most senior workers, as being at the 90th. Job openings is an estimate of new jobs every year due to growth plus those leaving the field. Where NA is given data is not available. Suggested studies is based on Job Hunt research, suggesting a minimum degree level that is judged to offer the best opportunities for entry-level employment. This Computer Support Specialists schools and career page was originally researched by CityTownInfo.com.